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- Propose strategy and implement proper collection measures in order to increase efficiency;
- Manage and implement new portfolios;
- Provide timely and correct reports;
- Provide support for Call Center in order to implement the strategy;
- Provide periodical feedback to Call Center and managers regarding results and proposals of new strategies;
- Make sure operational strategy is correctly implemented.
- Experience in debts collection area - minim 1 year;
- Excellent communication skills, both verbal and written, negotiation skills;
- Customer, process and results oriented;
- Creativity and problem solving skills;
- Analytical thinking, good organizational skills, attention to details and ability to work under pressure;
- Very good team player, open minded, able to find optimal solutions in order to maintain and increase customer satisfaction.